Guide

FAQ page template

Every support inbox repeats itself. An FAQ page turns those repeats into a page that answers customers before they have to ask - Magnus drafts it from what you know.

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What Magnus asks for

The product or company, the audience, and the known questions to include. All optional - blanks stay [placeholders].

Generate it in four clicks

  1. Open FILES from the top navigation and switch to the TEMPLATES tab.
  2. Click the FAQ page card - a short form opens listing the details Magnus can use.
  3. Paste the questions customers really ask - support emails are the best source.
  4. Click Generate. The draft lands in FILES, ready to edit or export as PDF, DOCX, or Markdown.

Tips

  • Write answers people can act on in one read; link out for the deep detail.
  • Include the awkward questions (pricing, cancellation) - dodging them costs trust.
  • Refresh the FAQ whenever a new question shows up twice in one week.